In this article we will discuss how users can file a complaint to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) portal against non-working public chargers located at Government fuel bunks like, HPCL, IOCL and BPCL.
One of the main pain points for EV owners in India while planning a road trip in their electric vehicles is the availability of working public chargers. Though private players like Statiq, Zeon etc. are constantly adding new charging stations, their reach is limited as compared to the fuel stations which are present every few kilometers.
The Government of India launched the FAME (Faster Adoption and Manufacturing of Electric Vehicles) policy under which public chargers were installed at fuel stations. Many users complained that these chargers do not work as intended and the personnel lack proper training to rectify a dysfunctional charger.
Users who face this issue can now lodge a complaint on the CPGRAMS mobile application. Headed by the The Department of Administrative Reforms and Public Grievances, the CPGRAMS portal aims to redress public grievances and introduce accountability.
In 5 easy steps listed below, you can file the complaint.
As per the guidelines, you will receive a response on the action taken within 30 days of filing.
Suhail Gulati
Suhail Gulati is the founder of ElecTree and an economist by training. He holds a Master's degree in Economics from the Delhi School of Economics and has worked in credit, retail banking, and financial stress testing at Barclays and American Express. He founded ElecTree in 2023 — building it into India's dedicated platform for 4-wheeler EV data, sales analysis, and original reporting. His work sits at the intersection of economic analysis and electric mobility — bringing a banker's rigour to a sector that deserves it.