Return & Refund Policy
At ElecTree, we take pride in the quality of every product we ship. All orders are quality-checked before dispatch.
We do not accept returns. However, we offer a replacement or full refund if you receive a defective or damaged product, subject to the following conditions.
Eligibility Conditions
- The defect or damage must be reported within 48 hours of delivery
- You must provide an unboxing video as proof — the video must begin before the package is opened and clearly show the product condition upon delivery
- The product must be in its original packaging
- Claims submitted without an unboxing video will not be entertained under any circumstance
How to Claim
- WhatsApp your unboxing video and order details to +91 7678190783
- Our team will review and respond within 2 business days
- Approved replacements will be dispatched within 5 business days
- Approved refunds will be processed within a reasonable timeframe depending on your payment method and bank processing times
Not Covered
- Change of mind or personal preference
- Damage caused after delivery
- Claims raised after 48 hours of delivery
- Claims submitted without unboxing video proof
Cancellation Policy
Orders can be canceled within 24 hours of placing the order by contacting us on +91 7678190783.
Orders that have already been shipped cannot be canceled.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
📧 suhail.gulati@evelectree.com
📞 +91 7678190783
