A Hyundai Creta Electric owner, Jeya Mohan, has claimed a difficult ownership experience and has filed a legal case against Hyundai for poor service after a road accident.
While travelling from Thanjavur to Madurai on May 18, 2025, Mr. Jeya Mohan (Advocate) along with his wife and 18 month old son were involved in a car accident where a Toyota Innova Crysta rammed into the rear to their Hyundai Creta Electric Smart (O) LR. All the passengers were safe but the rear of the car of completely damaged and vehicle was rendered immobile.
Mr. Jeya Mohan claims that no Road Side Assistance (RSA) was provided to him by Hyundai or its service center. After filing the police complaint and the vehicle being inspected by them, the EV was transported to the authorized service center on May 24, 2025 on his own expense.
The vehicle was left stranded there for more than 40 days without any preliminary repair or diagnosis. He was told that the Madurai service center lacked the technical expertise, knowledge and infrastructure to handle EV repairs. The vehicle was then transferred to the Chennai on July 05, 2025.
The representatives in Chennai asserted to Mr. Mohan that the high voltage battery was damaged and cost exceeded the 75% of IDV and a total loss claim will be processed under Return to Invoice (RTI). However the insurance company, Reliance General Insurance Company Limited, rejected the total loss claimed and directed the service center to repair the vehicle because their assessment revealed battery was not damaged and only battery tray was required to be replaced.
Despite insurance approval, the work did not commence till December, 2025. The delay caused a lot of hardship to Mr. Mohan and his family. No alternative vehicle was arranged by Hyundai or any compensation was paid. He had to manage daily commuting, medical visits and family obligations on his own while servicing more than thirty thousand rupees in bank EMI. Being a practiced advocate in Tamil Nadu, he had to arrange travel himself to attend various court proceedings. Mr. Mohan notes “For more than 8 months, I continued paying EMIs every month, even though the vehicle remained in the service center without meaningful repair.”
On February 19, 2026 he was informed that the vehicle was ready for delivery . But within 8 kilometers of his drive the infotainment system displayed “Battery Management System Malfunction.”
The next day a critical warning indicator appeared on the instrument cluster indicating a serious high voltage system error. He also received warning messages via Hyundai's Bluelink mobile application. Mr. Mohan points out “As a young father, the most worrying part is not just the financial burden, but the fear of driving a vehicle with my family — including my minor child — when the system itself shows warnings related to the high-voltage battery system.”
On February 21, 2026 he surrendered the vehicle again to the service center who propose to dismantle the battery again to rectify the issue which will take another month. Mr. Mohan has now lost confidence in the structural integrity of the vehicle and fears the EV cannot be fixed. He has filed a case against Hyundai and its service centers demanding refund/replacement of the vehicle and compensation for the delay and hardship caused.
Suhail Gulati
Suhail Gulati is the founder of ElecTree and an economist by training. He holds a Master's degree in Economics from the Delhi School of Economics and has worked in credit, retail banking, and financial stress testing at Barclays and American Express. He founded ElecTree in 2023 — building it into India's dedicated platform for 4-wheeler EV data, sales analysis, and original reporting. His work sits at the intersection of economic analysis and electric mobility — bringing a banker's rigour to a sector that deserves it.