An EV charger at an HPCL fuel outlet near Jaulakedindori, Nashik, inactive since June 26, 2025, is set to be restored after a grievance was filed through the government’s CPGRAMS portal.
A public EV charger located at an HPCL fuel outlet near Jaulakedindori in Nashik district, along the Mumbai–Agra highway, is set to be restored after a grievance was filed through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS).
The charger had been showing “offline” status since June 26, 2025, according to app records shared with us. The unit, a 30 kW CCS charger installed at the M/s BM Patil outlet under the Nashik Retail Region, remained non-functional for several months.
Following a complaint submitted via CPGRAMS, HPCL issued an official written response dated February 5, 2026. In its communication, the company confirmed that the incident involved theft of EV charger cables during night hours. An FIR has been registered with local authorities, and replacement components are being arranged. HPCL stated that the charging facility will be restored and made operational at the earliest after installation of the required parts.
Photographic evidence of the site and app screenshots showing prolonged offline status have been documented.
Highway chargers play a critical role in long-distance EV travel. When a charger remains offline for extended periods, it directly impacts route planning and user confidence.
This case highlights something important: structured escalation channels exist — and they can work.
CPGRAMS (Centralised Public Grievance Redress and Monitoring System) is the Government of India’s official grievance portal. Citizens can file complaints related to public services, including infrastructure operated by government enterprises such as fuel retail networks.
In this instance, once the grievance was registered, the matter was acknowledged and formally addressed.
If you encounter a government-operated public charger that remains non-functional for an extended period:
The goal is not confrontation — it is resolution.
As India’s public charging infrastructure expands rapidly across highways and fuel bunks, uptime and maintenance will become as important as installation numbers. Escalation systems help ensure accountability and faster restoration of public assets.
Infrastructure challenges such as vandalism or cable theft do occur. What matters is how quickly they are identified and resolved. In this case, the official response confirms that corrective action has been initiated.
We will monitor and update once the charger becomes operational again.
Note: This report is based on an official written response issued by HPCL dated February 5, 2026, in reply to a CPGRAMS grievance. Supporting documentation and site images are on record.
Suhail Gulati
Suhail Gulati is the founder of ElecTree and an economist by training. He holds a Master's degree in Economics from the Delhi School of Economics and has worked in credit, retail banking, and financial stress testing at Barclays and American Express. He founded ElecTree in 2023 — building it into India's dedicated platform for 4-wheeler EV data, sales analysis, and original reporting. His work sits at the intersection of economic analysis and electric mobility — bringing a banker's rigour to a sector that deserves it.