Electric cars are all about innovation and trust—trust in the tech, the brand, and the promises they make. But for Mohammad Danish, an MG Windsor EV owner, that trust took a hit when he asked a basic question about his car’s battery warranty. What followed was a frustrating email chain and a policy reveal that’s left people shaking their heads. Thanks to Danish sharing his story on X, we’ve got a front-row seat to MG’s latest blunder—and it’s a doozy.
It started innocently enough. On June 3rd, Danish emailed MG’s customer support with a simple ask: “My 38kWh HV battery is being replaced under an insurance claim. Will the new battery get the same lifetime warranty as the original?” He was polite, explaining it mattered for his peace of mind and future planning. He even asked for a reply via email since he couldn’t take calls.
MG’s first reply? A generic “thanks for reaching out” and a promise to call him “at the earliest.” No answer, no details—just a vague brush-off. Days went by with nothing, so Danish followed up with a second email titled “Pathetic Response Time.” This time, he didn’t hold back. He called MG’s silence “inexcusable” and demanded a clear answer, pointing out that a week had passed since his first email. “Are you figuring out your own policies, or just not telling me?” he asked.
Finally, MG responded with something concrete—but it wasn’t good news. Their email said that if the HV battery is replaced, it falls under the vehicle warranty. They gave an example: if it’s replaced in year one, the new battery gets just two more years of coverage. That’s a far cry from the “lifetime warranty” Danish expected, and it’s where MG’s troubles really started.
Let’s break down MG’s warranty for the Windsor EV. If you’re the owner of an MG Windsor EV, you get a lifetime battery warranty which is 15 years as the first owner. Cool, right? The catch? If your battery gets replaced, MG ties the new one to the vehicle warranty, which is only 3 years. So, a brand-new battery swapped in after two years would only get one year of coverage. That’s not what most people would call “fair.”
Danish’s original battery was supposed to have that lifetime which is 15 years as the registration of a vehicle under the Indian Motor Act 1988, is 15 years. But MG’s policy shrinks that down for replacements, and their email didn’t even clarify if this applies to BaaS customers too. It’s a confusing mess—and a letdown for anyone expecting long-term reliability.
What happens if the battery was replaced post the vehicle warranty lapse of 3 years? Will the customer not get any warranty on the new battery?
Danish took his frustration to X, posting about the ordeal
Others joined in, with one user @TeslaClubIN raising the issue
How could we stay behind? Electree being a community first platform asked the question if unpaid interns are writing grievance response e-mails to the owners. We even called out MG to respond to this absurd warranty policy.
Here’s the thing: EVs are a tough sell if people don’t trust the brand. Batteries are expensive, and warranties are a huge deal. MG’s promise of a “lifetime warranty” sounds great until you dig into the fine print—or, in Danish’s case, fight to get an answer at all. Their slow, vague responses and this weird replacement policy feel like a bait-and-switch. And for a company trying to stand out in India’s EV market against giants like Tata and Mahindra, that’s a rookie mistake.
This isn’t just about Danish. It’s about every customer wondering if MG’s got their back. Ignoring emails for days and then dropping a confusing policy bombshell? That’s how you lose trust—and sales.
Danish’s experience is a wake-up call. MG needs to step up—faster replies, clearer policies, and a warranty that doesn’t feel like a downgrade. Until they do, stories like this will keep making waves, and not the good kind. What do you think—has MG fumbled too far this time? Drop your thoughts below!
MG needs to answer this. This is not acceptable at all!
19, June 2025
They have replied, stating that inclusive warranty shall exist. Though they have not mentioned specifically regarding the HV battery and still gave example of vehicle parts and their warranty.
Suhail Gulati
Suhail Gulati is the founder of ElecTree and an economist by training. He holds a Master's degree in Economics from the Delhi School of Economics and has worked in credit, retail banking, and financial stress testing at Barclays and American Express. He founded ElecTree in 2023 — building it into India's dedicated platform for 4-wheeler EV data, sales analysis, and original reporting. His work sits at the intersection of economic analysis and electric mobility — bringing a banker's rigour to a sector that deserves it.